Frequently Asked Questions (FAQs)

1. I forgot to pay for parking. What should I do?

If you forgot to pay, please visit https://parkmobile.co.tz/ and complete the payment. Late payments may result in penalties or gate delays depending on the location's enforcement rules.

2. I paid, but the exit gate didn’t open. Why?

This could be caused by a payment verification delay or temporary connection issue. Please wait a few seconds, try again, or seek help from on-site staff. You may also call our support line if needed.

3. I paid but had to punch my ticket manually. Why?

This can happen if there's a sync delay or if you paid right before exiting. We're working on minimizing these delays through improved real-time integration.

4. Why does the system charge Tsh 1,000 per hour?

Our pricing model is Tsh 1,000 for the first hour and Tsh 1,000 for each additional hour. This promotes fair usage and rotation of parking spaces. You can monitor your session in real time on our website.

5. My payment didn’t go through, but money was deducted.

Wait 5–10 minutes. If you don’t receive a confirmation via SMS/email, contact support with your transaction reference. We’ll verify and refund or credit you accordingly.

6. The website/app is slow or not loading. Is the system down?

This may be due to internet issues, high traffic, or temporary maintenance. Refresh the browser or try again later. Maintenance notices are shared on our platform and social media.

7. Can I reserve parking or pay in advance?

Currently, pre-booking is not available. All payments are made after entering the parking lot. However, we’re working on adding a reservation feature soon.

8. Is there a mobile app?

We currently provide a mobile-friendly web experience at https://parkmobile.co.tz/. A native app is under development and will be available soon on iOS and Android.

9. I entered the wrong car plate number when paying. What now?

This may cause delays during exit. Contact support immediately with your transaction ID and the correct plate number for adjustment.

10. My phone lost connection while paying. How do I confirm payment?

Check for SMS or email confirmation. You can also log in to your Park Mobile account to check payment history. If no record is found, retry the payment or contact support.

11. Why do paid customers still queue at the gate?

Queueing may occur during peak hours or due to system lag in validating paid exits. We're enhancing our automation to reduce these instances in the future.

12. How can I send suggestions or complaints?

We welcome your feedback! Please use our contact form or email us at info@parkmobile.co.tz.

Still need help?

Contact our Customer Support Team:

📞 Support Line: [+255769242838]

📧 Email: support@parkmobile.co.tz

🧍 On-Site Assistance: Available at all parking and entrance locations.